Our medical centres are open from 9:00am to 5:00pm Monday to Friday. Appointments are required to see our medical professionals, we cannot accommodate walk-ins.
If you require medical care when our medical centre is closed please call the National Home Doctor Service on 13 74 25.
TLC Primary Care is a bulk billing service at Altona North, Frankston North, Hallam, Noble Park, and Whittlesea so we will bill Medicare directly for your medical or allied health service. TLC Primary Care's locations at Armstrong Creek, Belmont, Clifton Hill, Donvale and Wallington are mixed billing services, so fees will be charged at the discretion of your treating doctor.
In order to bill Medicare directly, we require you to present a valid Medicare Card at each appointment. If you do not hold a current Medicare Care Card, consultation fees will be charged at the discretion of your treating General Practitioner.
If you hold a DVA Card, Centrelink Card or Pensioner Card please bring it with you to each appointment.
There may be additional fees for some procedures and consumables such as plaster and dressings.
Our policy is that payments are to be made on the day of consultation. Accepted payment methods include credit card and EFTPOS.
A copy of our fee structure is available at reception.
Appointments are required to see our medical professionals; to make an appointment please call our centres during opening hours.
If you require after hours assistance please call the National Home Doctor Service on 13 74 25.
Our general practitioners are available for 15 minute appointments to cover a single medical complaint. If you wish to discuss several medical conditions, or the matter is urgent, please advise our receptionist when making your booking as you may require a longer appointment.
Please also advise the receptionist if you have received a letter from your general practitioner or nurse and the contents of the letter; they will then allocate an appropriate appointment.
From time to time you may be given some forms to complete or information about our medical centre. If you need help with any of the written information that we provide to you, please ask the person at reception who will be happy to assist.
It is important that you let us know as soon as you are aware that you cannot attend your appointment. There may be other patients waiting for an urgent appointment.
In the case of an EMERGENCY, patients should dial 000 for an ambulance.
Home visits are available to regular patients during surgery hours within the local area. These visits should be organised 1-2 days in advance and will require the approval of your general practitioner. Additional charges may apply to home visits.
Prescriptions & medication
Repeat prescriptions cannot be provided without a review of your condition. Drugs of addiction are not kept on our premises.
If you need to speak to a general practitioner or nurse about an urgent matter medical problem, please explain this clearly to the receptionist. If your general practitioner or nurse is not immediately available the call may be transferred to another member of our team who is able to assist you.
You will be required to see your general practitioner to receive your test results. Our staff are not permitted to give test results over the telephone.
Care for non-English speaking patients
If you do not speak English you are encouraged to request access to a telephone interpreter service (TIS) during your appointment. This service is provided free of charge and can be arranged by our receptionist.